Legal notice

About the operator

Distributor name: T.SHIRAKASHI BOOTMAKER

location:Yamashita-cho, Naka-ku, Yokohama-shi, Kanagawa25-2 Imperial building504A

phone number: 080-5644-5443

mail address: sales@shirakashi.jp

home page: www.shirakashi.jp

 

About product sales

Product delivery time

It depends on the product, but usually From the date of order3From months ~6We will ship in about a month. The exact shipping time will be notified at the time of ordering.

In addition, it may take some time during long holidays such as New Year's holidays and depending on the availability of product materials.

Also, please note that it may take some time to produce depending on the products we handle.

We will inform you even after purchase and will respond as necessary.

 

For shipping charges

Delivery within Japan

Yamato Transport or Japan Post Takkyubin,EMSWe will deliver by (Express Mail Service).

The delivery fee and date and time designation are based on the rules and charges set by the delivery company.

As a general rule, we cannot accept delivery by companies other than the above.

 

Expenses required other than the product price

consumption tax(10%), Shipping cost , Prescribed fee depending on the payment method

 

Handling of defective products

If the item is damaged, soiled, or different from your order

We make every effort to ensure the quality of the product, but if the product is damaged or soiled, or if it is different from your order, please contact us within 7 days after delivery.

We will return or exchange it immediately. (In this case, the shipping fee will be borne by our shop.)

 

When returned at your convenience

Ordered products cannot be returned due to customer's convenience (other than product damage / stain). Please note.

Please note that we cannot accept exchanges in the following cases.

(1)Items that have been delivered for more than 8 days

(2)Products that customers have used once

(3)Products that have been soiled or damaged by the customer

(4)When the product box, instruction manual, etc. are soiled, damaged, lost, or destroyed

(5)Products for which you wish to wrap gifts

(6)Products processed by the customer

(7)Products that have been repaired or cleaned after delivery

(8)Others: There is a statement on each product listing page that we cannot accept returns.

 

Refund

The refund method depends on the payment method used when you purchased the returned product. We will consult with you.

 

Return address

Address: 〒231-0023 Yamashita-cho, Naka-ku, Yokohama-shi, Kanagawa25-2 Imperial building504A T.SHIRAKASHI BOOTMAKERTo

phone number:080-5644-5443

 

Payment method and payment time

You can use the following payment methods.

·credit card(VISA / MASTER / AMERICAN EXPRESS)

Apple Pay / Google Pay / Shopify pay

Paypal

 

Order expiration date

From the date of order7If payment is not confirmed within a day, your order will be cancelled.